Privacy Policy for WIGO App
Effective Date: 9 Sept 2024
WIGO (PT Jelajah Wisata Digital) is committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use the WIGO App, our website, and related services.
By using WIGO, you agree to the terms outlined in this policy. If you disagree with any part of this policy, please do not use the WIGO app or its services.
1. Information We Collect
We collect different types of personal data to provide and improve our services, such as:
- Personal Information: Name, email address, phone number, age, gender, location, etc.
- Device Information: Device type, operating system, unique device identifiers, and mobile network information.
- Usage Data: App interaction data, pages visited, time spent on features, etc.
- Location Data: Real-time geolocation when you use location-based services or navigate destinations using WIGO.
- Transaction Information: When you make bookings or transactions through WIGO, we collect details such as payment method and transaction history.
We may collect this information directly from you, or automatically when you use the app.
2. How We Use Your Information
WIGO uses your information for the following purposes:
- Providing Services: To personalize your experience, manage bookings, provide recommendations, and deliver relevant content.
- Location-Based Services: To provide location-specific travel suggestions, destination guides, and navigational services.
- Customer Support: To respond to inquiries, resolve complaints, and provide support.
- Analytics and Improvement: To monitor app usage, identify trends, and improve our services.
- Marketing and Promotions: To send you promotions, offers, and updates about WIGO’s services (you can opt out at any time).
- Compliance and Security: To comply with legal obligations, enforce our terms, and protect WIGO and its users from fraud or abuse.
3. How We Share Your Information
We may share your information with:
- Service Providers: Trusted third-party vendors who help us operate our app, process transactions, or analyze usage data.
- Business Partners: For travel-related services (e.g., tour operators, hotels) if you choose to book through WIGO.
- Government Authorities: When required by law or necessary for legal proceedings, such as to comply with a subpoena or protect our rights.
- Analytics and Advertising Partners: For performance analytics, targeted advertising, and marketing efforts, we may share non-identifiable or aggregated data.
We will never sell your personal data to third parties for marketing purposes.
4. Data Security
We take the security of your personal information seriously. WIGO employs industry-standard security measures such as encryption, firewalls, and secure data storage to protect your data. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
If you believe your account has been compromised, please contact us immediately.
5. Data Retention
WIGO retains your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.
6. Your Rights
As a user, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct inaccurate personal information.
- Deletion: Request deletion of your personal information under certain conditions.
- Objection: Object to how your personal data is processed in certain situations.
- Data Portability: Request that your personal information be transferred to another service provider in a structured format.
To exercise any of these rights, please contact us at hello@wondergo.id. We will respond to your request in compliance with applicable laws.
7. Cookies and Tracking Technologies
WIGO uses cookies and similar technologies to enhance your experience and analyze app usage. Cookies are small files stored on your device that help us recognize your preferences and provide tailored services.
You can choose to disable cookies via your browser settings, but please note that this may affect the functionality of the app.
8. Third-Party Links
WIGO may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before engaging with them.
9. Children's Privacy
WIGO does not knowingly collect personal data from children under 13. If you believe we have collected such data, please contact us so we can promptly delete it.
10. International Data Transfers
If you are located outside of Indonesia, your data may be transferred to and processed in Indonesia or other countries where our service providers are located. By using WIGO, you consent to the transfer of your data in accordance with this policy.
11. Changes to This Privacy Policy
WIGO reserves the right to update this Privacy Policy at any time. If we make significant changes, we will notify you via email or app notification. Continued use of the app after such changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us at:
PT Jelajah Wisata Digital (WIGO)
Email: hello@wondergo.id
This Privacy Policy ensures transparency and your privacy rights when using the WIGO app. We encourage you to review this policy regularly to stay informed about how your data is protected.
